At Najd Stream, we strive to provide the best possible experience to our customers. We make sure that you are satisfied with the service provided. Therefore, the exchange and refund policy for digital subscriptions has been clarified as follows:
Product Nature
All products available in the Najd Stream store are digital subscriptions that are sent electronically after completing the purchase process. Therefore, the return policy is different from physical products.
Refund Policy
Due to the nature of digital products, the subscription value cannot be refunded after the account has been activated or the subscription details have been sent to the customer.
Replacement Cases
The subscription can be redeemed in the following cases:
A technical issue with the subscription prevents the service from running.
Submit incorrect subscription details.
Failure to activate the subscription correctly.
In these cases, the support team fixes the issue or replaces the subscription with a new one.
Technical Support
If you have any problems running the subscription, You can contact the technical support team and you will be assisted with:
How to Activate the Subscription
Set up the app on the device
Resolve any service-related technical issues
Duration of communication to resolve the issue
Technical support should be contacted within 24 hours of receiving the subscription details in case of any problem to be dealt with quickly.
Policy Approval
By completing your purchase from Najd Stream store, you agree to all the terms mentioned in the exchange and return policy.
